Knowledge

Upload documents and manage organizational knowledge that agents can recall during execution.

Overview

The Knowledge Base allows you to upload documents and define facts that agents can access during task execution. Instead of pasting context into every prompt, upload it once and agents will automatically recall relevant information when they need it.

Knowledge Entries

Knowledge is organized into entries, each representing a collection of related documents and facts. For example, you might create entries for:

• "Product Documentation" — your product specs and guides
• "Company Policies" — HR and compliance documents
• "Competitor Research" — gathered competitive intelligence

Creating Entries

Click Create Entry on the Knowledge page. Provide a name and description, then:

• Upload files (PDFs, documents, spreadsheets)
• Add facts manually if you have specific data points
• Optionally associate the entry with a specific agent

Agent Association

Knowledge entries can be linked to a specific agent. When an entry is associated with an agent, that agent automatically has access to the entry's facts during task execution — no manual configuration needed per plan or step.

This is useful for giving specialized agents their own domain knowledge. For example, a "Sales Engineer" agent might be associated with a "Product Technical Specs" knowledge entry so it always has access to detailed product information.

Entries without an agent association are available to all agents via the recall tool.

File Upload & Indexing

When you upload a file, Agentican processes it asynchronously:

1. The file is stored and the entry shows an Indexing status
2. The AI extracts key facts, data points, and information from the document
3. Each fact is tagged with semantic labels for efficient retrieval
4. Once complete, the status changes to Indexed

You can download or remove uploaded files at any time.

Facts & Tags

Facts are the atomic units of knowledge that agents can recall. Each fact is a discrete piece of information extracted from your documents (or entered manually) and tagged with a hierarchical path for organization.

For example, a fact might be:

• Fact: "Our enterprise plan includes 24/7 phone support"
• Tags: product / pricing / enterprise

Expand a knowledge entry to see all extracted facts and their tags.

How Agents Use Knowledge

During task execution, agents have access to a recall tool that searches the knowledge base. When an agent needs information relevant to their current step, they can:

1. Search facts by tag path
2. Receive matching facts as context
3. Use the information in their response

Knowledge is scoped to your organization team — agents can only recall facts from entries owned by your team.

Managing Knowledge

Each knowledge entry card shows:

• Entry name and description
• Indexing status
• Number of files and extracted facts
• Associated agent (if any)
• Creation date

You can edit entry metadata, upload additional files, or delete entries from the Knowledge page.